Aquesta actuació està impulsada i subvencionada pel Departament d'Empresa i Treball i cofinançada per la Unió Europea mitjançant el Fons Social Europeu Plus.
Shipping
Order Tracking
We will provide a tracking number for each shipment, allowing you to check the status of your order on the courier company's website.
Shipping Cost
The cost of each delivery method will be clearly indicated during the purchase process.
Pepita Chiringo offers free shipping for purchases over €250.00.
During free shipping promotions, the delivery cost will be automatically waived on the final checkout page.
For purchases below this amount, the shipping cost depends on the destination country.
Shipping Time
At Pepita Chiringo, all orders are custom-made and handcrafted. Therefore, the production process begins once payment is completed, with an approximate duration of one week.
When your item is ready, we will proceed with the export declaration, which takes 1 to 2 business days. After this step, you will receive the tracking number via email within 24 hours.
You can track your order on the courier's website starting the following day.
We do not ship orders on weekends. Any order placed after 11:00 a.m. on Friday will be shipped the following Monday.
Approximate shipping times by region:
- Spain: 3 to 5 business days.
- Europe: 5 to 7 business days.
- North America: 7 to 12 business days.
- Asia: 10 to 15 business days.
- Other international destinations: 10 to 20 business days.
*Shipping duration may vary based on courier conditions and public holidays.
Changes to Shipping Address
It is not possible to change the shipping address once the order has been received. Please carefully review the delivery address before placing your order. Note that canceling the order is not possible once the shipping process has begun.
Taxes and Fees
Packages are shipped under DAP (Delivered at Place) terms. This means that the buyer is responsible for paying import duties and any applicable taxes, including local and handling taxes, once the shipment has arrived at the specified destination.
Items shipped to countries outside the European Union may be subject to import taxes, customs duties, and fees imposed by the destination country ("Import Fees"). In the destination country, the recipient of the shipment is the registered importer and is responsible for any import fees.
For European Union customers: VAT is included in the final purchase price of your products, so you will not pay this tax at customs. However, other possible charges are excluded, and we cannot be held responsible for them.
Orders shipped from Spain to the Canary Islands may also be subject to an Import Fee. For more information, please contact us directly.
You are responsible for the original shipping costs, any import fees incurred, and the cost of returning the package to Pepita Chiringo if you refuse the shipment.
For any questions or concerns regarding shipping and handling, please email us at pepitachiringo@gmail.com.